Frequently asked questions

Most single rooms take a day, a moderate whole-property hoard two to four days, and severe cases a week or more. We give you a realistic timescale at the quote stage and are happy to work across several visits at your pace. See our guide on how long hoarding cleanup takes.

Completely. From the first phone call to the final clean, everything is handled with total discretion. Our team and vehicles are unobtrusive, and we never discuss your situation with anyone without your permission.

Not necessarily. Many clients prefer to be there so they can make decisions about their belongings, while others would rather not be present. We can manage access by arrangement and keep you updated either way.

Never. We sort alongside you wherever possible and only remove what you agree to. Keepsakes, documents and items of value are always set aside and protected.

It depends on the property and situation, but it is often more affordable than people expect — and where saleable items cover our costs, a clearance can sometimes be carried out free of charge. We provide free, no-obligation quotes. See hoarding cleanup costs.

Yes. Our biohazard and sanitisation service safely removes contamination, spoiled materials and pests, and deep cleans the property back to a healthy, habitable state.

Stranraer and the whole of Dumfries & Galloway, plus South and East Ayrshire — from Portpatrick and Newton Stewart to Ayr, Girvan and Dumfries. See areas we cover.

Absolutely not. We understand that hoarding is often linked to grief, anxiety or a recognised disorder. We treat every person with kindness, patience and respect — no judgement, ever.

Yes. We are glad to coordinate with relatives, social workers, mental-health teams and GPs to support the best outcome for the person involved.

Usable items are donated to local charities wherever possible, recyclable materials are recycled, and the rest is disposed of responsibly by fully licensed waste carriers.